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Currys PC World has apologised after customers complained

Currys PC World has apologised after customers complained just read was pressured into paying just as much as £40 in set-up costs for a new notebook.


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Consumer group Which? described 108 customers had noted being given no assortment but for pay the excess amount if they gathered their particular laptop.



Which? mentioned entirely raised the care with typically the firm "multiple times" considering that 2015, but continued to hear problems.


Currys PC Planet said it was "urgently re-briefing" its stores.



Consumers said staff had told these folks computers that had already been installation were the only real types still left inside stock, meaning these people will have to pay out a earlier unmentioned installation fee.



Apology

The retailer gives a £35 "Knowhow" set-up service. Consumers told Which? they have been not advised it had been optional.
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Under UK buyer contract law all merchants should advertise the complete associated with a product bought online

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A Currys PC World spokeswoman said: "We are sorry to observe that some customers have been charged for a new Ideas Laptop Set-up services after their new machine if he or she did not request that.



"While setting upwards machines in advance permits consumers who want the to be able to benefit from that right away, it is not necessarily some thing everyone needs.

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"We usually are urgently re-briefing our stores today to be reminded associated with which, in the tiny amount of cases wherever simply pre-set up designs usually are available, consumers should not really end up being charged for typically the service when they acquire their laptop. "



Consumers impacted by this want to email Currys COMPUTER World at [email protected] possuindo, she added
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'Pressurised'

Which? referred to as around the firm to be able to return influenced customers, stating this had first called Currys in January 2015.







Alex Neill, Which? overseer regarding home and merchandise solutions, said: "This concern offers been going on over Earphones Under Rs 500 three years without quality and this we are usually disappointed men and women are continuous to record feeling pressurised into separating with all the money



"We need Currys in order to make cast-iron guarantees that it may put an ending just for this practice plus that consumers who've been caught out there can become reimbursed. "



Within 2013,  Earphones Under 1000 a great number of Currys consumers complained they'd been mis-sold extended warranties.



Currys mentioned through the time that files seen by BBC Wales were a record associated with why individuals terminated the warranty and did not really prove mis-selling.



Reference: Earphones Under Rs 1000

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